An explorations into the ethical and psychological implications of customer serivce, Emotional Labor, and automated responses.
Read MoreIndividuals with higher tendencies toward narcissism tended to be better negotiators and had higher salaries
Read More"In some workplace situations, the use of emotional labor may empower employees with the creative tools of artisans rather than result in the alienation experienced by assembly-line workers"
Read MoreEmotions are often at the root of human interaction, but become skewed when the interaction takes place via screens. Because email is more anonymous, customers may respond more intensely to a situation than they would while standing face to face with someone.
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