Effective client journeys are more important than the satisfaction of individual interactions. How is your company leading your clients from start to finish?
Read MoreIf you’re trying to make sense of a complicated process, either to improve it or implement it, sticky notes are your best friend. Here’s how to use them for process mapping.
Read More“The things that are urgent are seldom important and the things that are important are seldom urgent.”
— Dwight D. Eisenhower
The Good, Fast, Cheap model is a useful tool to determine if a project or process is inline with your mission statement.
Read MoreA swimlane is a kind of flowchart that diagrams a project or organizational process from start to finish. What makes swimlanes different from generic diagrams is that they show which persons or teams are responsible for each task or step.
Read MoreLacking motivation? It may stem from your perception of control.
Read MoreCan companies dump an asshole customer?
Read MoreA piece of software will likely replace me in 6-10 years.
Read MoreDifferent but the same?
Read MoreAn explorations into the ethical and psychological implications of customer serivce, Emotional Labor, and automated responses.
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