If you’re trying to make sense of a complicated process, either to improve it or implement it, sticky notes are your best friend. Here’s how to use them for process mapping.

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Hard vs Soft Data

Data, WorkSara ShepherdSeptember 14, 2016hard data, soft data, anaylitics, customer service, work habits, satisfaction, productivity, value, reviews, management

LSA: Interesting, but is it Useful?

DataSara ShepherdAugust 2, 2016lsa, python, latent semantic analysis, data, programming

Latent Semantic Analysis for Customer Care

DataSara ShepherdJuly 15, 2016data, machine learning, latent semantic analysis, lsa, customer service, tickets, customer care, tech support, analysis, insight, automated

Beautiful Data: US Wind Visualization

DataSara ShepherdJuly 1, 2016data, visualization, map, real time, us wind map